How to raise a credit request

Before continuing please ensure the credit request meets the criteria explained in Criteria For Credit 

Pre-Requisites

The following information will be required:

  • Partner company name*
  • Partner contact email address*
  • Partner contact name*
  • Cloud account number*
  • Affected company name (if partner please specify name as appears on Marketplace)
  • Which Westcoast Cloud Marketplace does the affected company bill through*
  • Expected credit amount ex VAT*
  • Related invoice number
  • Reference number (Microsoft ticket/Westcoast Cloud support ticket) if applicable
  • Affected Subscription ID/License*
  • Time period (start and end date)*
  • Reason for credit*
    • Service outages (service level agreement credits)
    • Technical reasons
    • Accidental purchase
    • Misinformation or promise from Microsoft/Westcoast Cloud/Non-Microsoft
    • Duplicate order
    • Westcoast Cloud billing error
  • Please detail any additional information to support this claim*

*Mandatory to answer

To raise your request please go to Credit Request Form

Credit Request SLAs

Once the form has been submitted, this will be sent to billing@westcoastcloud.co.uk and an acknowledgement will be sent within 24 hours.

With all credit requests, Westcoast Cloud will endeavor to provide updates, at a minimum of every 7 days. 

If a ticket needs to be logged/escalated with a 3rd Party (ie Microsoft) there are no resolution SLA.

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