Customer signs into the Customer Tenant
The customer must sign into their tenant to accept the invitation. (The account must have global admin privileges)
The customer reviews and accepts the invitation
When customers receive the invitation email and link to establish a Reseller relationship with the Partner, the customer first clicks on the embedded invitation link. The customer will be taken to their Office 365 admin portal, and are required to sign in using an admin account in order to accept the invitation. It's important for customers to understand that by accepting the Reseller relationship, the Cloud Distributor (Westcoast) will have delegated admin privileges for the customer and will be able to access the O365 environment.
CSP Partner now shows up as a delegated admin in the customer's admin portal
After accepting the CSP invitation, the Cloud Distributor (Westcoast) will then appear within the customer's admin portal in the list of delegated admins.
Error if the customer already has a CSP Partner
Should your receive the above message, please see Moving a Customer from a Telephony/Syndication Partner